Refund Policy
Last Updated: April 17, 2026
At Brandvexa, we aim to provide high-quality services and maintain transparency in our refund practices. This Refund Policy explains when refunds may be issued and when payments become non-refundable. By purchasing our services, you agree to the refund terms described below.
This policy applies to all services provided by Brandvexa, including logo design, branding design, graphic design, UI/UX design, website design, ecommerce development, social media design, and digital marketing services.
1. Refund Eligibility
Refund eligibility depends on the project stage and the amount of work completed. Since design and development services involve time and resource allocation, refunds are limited once work begins.
1.1 Refund Before Project Starts
Clients may request a refund before the project officially begins. This typically applies when payment has been made but work has not yet started.
Refund eligibility before project start includes the following conditions:
• Refund requests must be submitted before any work begins
• Administrative or processing fees may be deducted
• Approved refunds may not include third-party transaction fees
• Refund requests must be made in writing
1.2 No Refund After Project Starts
Once project work begins, payments become non-refundable because resources, planning, and creative efforts are already allocated.
Situations where refunds are not available include the following:
• Project research or planning has started
• Initial design concepts have been created
• Project drafts or previews have been delivered
• Development or design work has begun
• Client inactivity after project initiation
2. Non-Refundable Conditions
Certain situations are considered non-refundable due to completed work, time investment, or client-side delays.
2.1 Client Delay or Change of Mind
Refunds are not issued when delays or cancellations occur due to client decisions after work has started.
Non-refundable situations related to client actions include the following:
• Change of mind after project has started
• Failure to provide required materials
• Delay in communication or approvals
• Request to cancel after initial work delivery
2.2 Completed Work or Delivered Concepts
Once creative or technical deliverables have been produced, refunds cannot be issued due to the nature of digital services.
Non-refundable completed work conditions include the following:
• Delivery of initial design concepts
• Submission of draft versions
• Completion of agreed milestones
• Delivery of preview or sample files
3. Partial Refund Consideration
In rare situations, partial refunds may be considered if a project is canceled before substantial work has been completed.
3.1 Partial Refund Conditions
Partial refunds may be issued at our discretion depending on the work completed and resources used.
Partial refund eligibility may include the following:
• Limited work has been completed
• Project cancellation occurs early in the timeline
• No major deliverables have been produced
• Client submits a written refund request
4. Refund Processing
Refunds that are approved will be processed using the original payment method whenever possible.
4.1 Refund Processing Timeline
Processing times may vary depending on payment providers and banking systems.
Refund processing conditions include the following:
• Approved refunds are processed within 5 to 10 business days
• Processing time depends on the payment method
• Bank or transaction fees may not be refundable
• Clients will be notified once the refund is issued
5. Service Satisfaction Commitment
Brandvexa is committed to delivering high-quality work and maintaining client satisfaction through professional communication and revision support.
5.1 Revision-Based Support
Instead of refunds, we prioritize revision support to ensure that final deliverables meet client expectations.
Service satisfaction support includes the following:
• Revision support based on selected package
• Feedback-based design improvements
• Ongoing communication during revisions
• Final approval before project completion
6. Contact Information
If you have any questions regarding this Refund Policy, please contact us using the details below.
Our refund-related contact details include the following:
• Brandvexa
• Email: sales@brandvexa.com
• Website: www.brandvexa.com